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Exchange And Refund

EXCHANGE & RETURN POLICY

By initiating a request for purchase, return, refund, or exchange of product(s), you agree to be bound by the terms of this policy without any modifications.

If you have received a wrong, damaged, or defective product, your product is lost in transit, has missing parts, or you simply did not like the product — no worries. Our support and operations teams are here to assist you in the best possible way. We aim to provide customers with outstanding products and service.

📹 Important: Please shoot an unboxing video while opening the product. This video should clearly capture the tax invoice, time stamp, serial number, and outer packaging labels. This helps us validate and resolve any claims faster.

RETURNS

Returns are accepted under the following terms:

  • Eligibility:
  • Return request must be raised within 7 days of delivery.
  • Product must be in unused, uninstalled, and unaltered condition.
  • Must be returned in original packaging with tags, barcodes, manuals, warranty card, and invoice copy.
  • Return must be made within 3 days of request approval.
  • Conditions:
  • Customer-initiated returns (where no defect is present) will incur a 15% restocking fee on MRP and return courier charges.
  • If the product is wrong, damaged, or defective, Decorb Vibes will reimburse the courier charges.
  • Product must pass quality inspection by our team before refund/credit approval.
  • Products found damaged or used during return will not be refunded, and must be picked up by the customer if they want it returned.
  • Credit Note:
  • Approved returns will be issued a credit note (valid for 180 days) minus the 15% restocking fee.
  • Partial Returns:
  • Allowed only for complete individual items in a multi-product order (not partial parts of a single product).

EXCHANGES

To request an exchange for a damaged/defective/wrong product, please follow these terms:

  • Notify our support team via email at @decorbvibes within 24 hours of delivery.
  • Product must be unused, unaltered, and in original packaging with tags and accessories.
  • Product is subject to inspection before exchange is initiated.
  • If the new product is:
  • Higher in cost, the customer must pay the difference.
  • Lower in cost, a credit note or refund will be issued (valid for 180 days).
  • Minor defects do not qualify for exchange as per company policy.
  • Replacement product will be dispatched in 3–15 days depending on location and stock availability.

ORDER CANCELLATION

  • Orders cannot be cancelled once confirmed.
  • You can return or modify an order within 24 hours of placing it, if it hasn't been shipped.
  • To modify/cancel an order:
  • Contact us at @decorbvibes or call our customer care.
  • If you have an account, cancel from the ‘My Orders’ page.
  • 15% restocking fee applies on cancellations as well.

REFUNDS

  • Refunds are at the sole discretion of Decorb Vibes.
  • Eligible in cases such as:
  • Returned products.
  • Cancelled orders.
  • Product is out of stock.
  • Refunds will be processed only through the original payment channel (no cash refunds).
  • Refund will be initiated within 5–7 business days of agreement and approval.
  • Timeline may vary as per the payment provider/bank policies.

CUSTOMER MISUSE CLAUSE

If a customer is found misusing the return, refund, or cancellation policy by frequent or unnecessary claims, Decorb Vibes reserves the right to deny service or take appropriate action.